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Last updated 2 Dec 2021

You can contact our Data Protection Officer about this privacy policy:


Data Protection Officer
Victoria Quay
Commercial Street


What type of information we collect

We collect and process the following information when you visit

  • any feedback you share with us
  • your cookies using Google Analytics
  • your IP address

We also use Google Analytics to collect information about:

  • which type of browser and device you used
  • the pages you visit on
  • how long you spend on each page
  • how you got to the site
  • what you click on while you're visiting the site

Google Analytics data is only collected from users who have consented to share this data. Any information we get about you from Google Analytics will be anonymised before we see it. This means we will not hold any personally identifiable information about you, such as your name or address.

To get information about how the website is used, we also use Simple Analytics. This software collects basic website analytics data. This gives us general insight about our visitors whilst respecting user's privacy.

The software does not track visitors, does not use cookies, and does not collect, store or process any personal identifiable information.

It lets us see:

  • how many times each page has been viewed
  • which sites send traffic to
  • the percentages of users using each different screen sizes
  • the percentages of users using the different types of browser
  • the percentages of users from different countries

Information collected by linked services

Content from external sites links to their services. You should also read their privacy statements about the information their services collect.

Why we collect this information

We use the information you share with us:

  • to improve our services
  • give you access to government services
  • to identify security threats

Our legal basis for processing this data is 'legitimate interests'. That's because:

  • it's in the legitimate interests of our users to make improvements to our website
  • we need to maintain the security of

We only collect information about you using Google Analytics if you consent to it.

If you do not consent to it, you can let us know by emailing

What we do with this information

We may share your anonymised information with other agencies or public bodies in the Scottish Government. But this will not include personally identifiable information.

We'll only share your data with a third party if we're required to do so by law. For example by court order or to prevent fraud.

We will not:

  • sell or give your data to third parties
  • share your data with third parties for marketing purposes

How long we keep your information

We will delete any feedback you share with us after 3 years. We keep anonymised analytics for 38 months.

How we store this information

All personal information is stored in the European Economic Area (EEA). Data collected by Google Analytics data may be processed outside the EEA.

We're committed to doing everything we can to keep your data safe. We perform regular security tests to make sure our systems and processes are secure.

Your data protection rights

You have the right to:

How to complain

If you're unhappy with how we've used your data, you can complain to the Information Commissioner's Office (ICO):


Information Commissioner's Office
Wycliffe House
Water Lane


0303 123 1113
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Changes to this policy

We may change this privacy policy. In that case, the 'last updated' date at the top of this page will also change.

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